Fan, Guorui; Deng, Zhaohua; Liu, Lai C. - In: Data science and management : DSM 6 (2023) 4, pp. 247-255
The occurrence of missed appointments from online outpatient bookings significantly hinders the operational efficiency of outpatient services. This study aimed to investigate various factors influencing patients' missed appointments from online outpatient bookings. Drawing on attribution theory,...