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Why service recovery fails: Te...
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Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Beziehungsmarketing
11
Business process management
11
Consumer behaviour
11
Dienstleistungsmanagement
11
Konsumentenverhalten
11
Relationship marketing
11
Service management
11
Service quality
11
Dienstleistungsqualität
10
Dienstleistungssektor
10
Lehrbuch
10
Operations Management
10
Service industry
9
Services
9
Customer satisfaction
7
Kundenzufriedenheit
7
Management
7
Human Resource Management
6
Personalmanagement
6
Banks and banking
5
Customers
5
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5
Foreign - United States
5
Großbritannien
5
Innovation
5
Operations management
5
Preismanagement
5
Pricing strategy
5
Services marketing
5
United Kingdom
5
Willingness to pay
5
Bibliometrics
4
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4
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Undetermined
61
Free
24
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Article
223
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61
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58
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17
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17
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Language
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English
135
Undetermined
122
German
27
Author
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Johnston, Robert
150
Michel, Stefan
59
Bowen, David
43
Bowen, David E.
28
Slack, Nigel
17
Chambers, Stuart
11
Johnston, Robert B.
11
Clark, Graham
9
Staughton, Roy
8
Pongatichat, Panupak
7
Mattsson, Jan
6
Oberholzer Michel, Karin
6
Brandon-Jones, Alistair
5
Brown, Stephen W.
5
Fitzgerald, Lin
5
Hutchinson, Mark C.
5
Javidan, Mansour
5
Millett, Bruce
5
Schneider, Benjamin
5
Sundbo, Jon
5
Wirtz, Jochen
5
Brown, Stephen Walter
4
Gallan, Andrew S.
4
Maklan, Stan
4
Pifko, Clarisse
4
Reynoso, Javier
4
Schumann, Jan Hendrik
4
Betts, Alan
3
Brignall, Stan
3
Cunliffe, Melissa
3
Edvardsson, Bo
3
Heracleous, Loizos
3
Ince, Teresa
3
Jones, Peter
3
Jüttner, Uta
3
Knox, Simon
3
Kong, Xiangyu
3
Kreuzer, Michael
3
Kühn, Richard
3
O'Sullivan, Niall
3
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Institute of Transportation Studies (ITS), University of California-Davis
3
Banque Bruxelles-Lambert / Service Arts
1
Federal Reserve Bank of San Francisco
1
Gesellschaft für Ökologische Kommunikation mbH
1
Institute for Transportation Studies (ITS), University of California-Berkeley
1
London Business School
1
Published in...
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International Journal of Operations & Production Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Tourism management : research, policies, practice
11
International journal of service industry management : IJSIM
10
The service industries journal
10
Journal of service management
9
FRBSF Economic Letter
8
Managing service quality : MSQ ; an international journal
7
Environmental & Resource Economics
6
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
The Service Industries Journal
4
The international journal of productivity and performance management : IJPPM
4
Harvard business review : HBR
3
Institute of Transportation Studies, Working Paper Series
3
Journal of Service Management
3
Journal of service research : JSR
3
The Academy of Management review : AMR
3
Thunderbird international business review
3
Always learning
2
Business strategy review
2
Die Betriebswirtschaft : DBW
2
Economic Review
2
European quality : the official journal of the European Organization for Quality
2
INFORMS journal on computing : JOC
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems and e-business management : ISeB
2
International Journal of Productivity and Performance Management
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management today
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Service business : an international journal
2
The Executive : an Academy of Management Publication
2
The International economy : the magazine of international economic policy
2
The future academic community; continuity and change
2
The journal of supply chain management : a global review of purchasing and supply
2
The journal of trading
2
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Source
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ECONIS (ZBW)
112
OLC EcoSci
85
RePEc
32
USB Cologne (EcoSocSci)
24
Other ZBW resources
23
BASE
8
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101
Export finance
Bowen, David
;
Mills, Dominic
;
Knight, Martin
-
1986
-
2. ed.
Persistent link: https://www.econbiz.de/10004122088
Saved in:
102
Book review
Bowen, David
- In:
Tourism management : research, policies, practice
28
(
2007
)
2
,
pp. 637-639
Persistent link: https://www.econbiz.de/10007390940
Saved in:
103
Communications - Building effective websites - The difference between good and bad websites is defined at the planning stage, executed when content is first put onto the site and a...
Bowen, David
;
Craggs, Bowen
- In:
European quality : the official journal of the European …
10
(
2003
)
3
,
pp. 28-31
Persistent link: https://www.econbiz.de/10005929970
Saved in:
104
BENETTON FIGHTS ON HOME GROUND
Bowen, David
- In:
European quality : the official journal of the European …
3
(
1996
)
2
,
pp. 30-31
Persistent link: https://www.econbiz.de/10005992813
Saved in:
105
Professionalizing global management for the twenty-first century
Cabrera, Ángel
;
Bowen, David
- In:
The journal of management development
24
(
2005
)
9
,
pp. 791-806
Persistent link: https://www.econbiz.de/10006874881
Saved in:
106
Research through Participant Observation in Tourism: A Creative Solution to the Measurement of Consumer Satisfaction-Dissatisfaction (CS-D) among Tourists
Bowen, David
- In:
Journal of travel research : a quarterly publication of …
41
(
2002
)
1
,
pp. 4-14
Persistent link: https://www.econbiz.de/10006894427
Saved in:
107
BOOK REVIEWS - Customer Service: Empowerment and Entrapment
Sturdy, Andrew
;
Grugulis, Irena
;
Willmott, Hugh
;
Bowen, …
- In:
The Academy of Management review : AMR
29
(
2004
)
1
,
pp. 130-132
Persistent link: https://www.econbiz.de/10006719010
Saved in:
108
Consumer thoughts, actions, and feelings from within the service experience
Bowen, David
- In:
The service industries journal
28
(
2008
)
10
,
pp. 1515
Persistent link: https://www.econbiz.de/10008152345
Saved in:
109
Consumer thoughts, actions, and feelings from within the service experience
Bowen, David
- In:
The service industries journal
28
(
2008
)
9-10
,
pp. 1515
Persistent link: https://www.econbiz.de/10008167943
Saved in:
110
Book review
Bowen, David
- In:
Tourism management : research, policies, practice
30
(
2009
)
2
,
pp. 310-311
Persistent link: https://www.econbiz.de/10008170332
Saved in:
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