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Why service recovery fails: Te...
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Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Business process management
11
Dienstleistungsmanagement
11
Service management
11
Service quality
11
Beziehungsmarketing
10
Consumer behaviour
10
Dienstleistungsqualität
10
Dienstleistungssektor
10
Konsumentenverhalten
10
Lehrbuch
10
Operations Management
10
Relationship marketing
10
Service industry
9
Services
9
Management
7
Customer satisfaction
6
Human Resource Management
6
Kundenzufriedenheit
6
Personalmanagement
6
Banks and banking
5
Customers
5
Dienstleistungsmarketing
5
Foreign - United States
5
Großbritannien
5
Innovation
5
Operations management
5
Preismanagement
5
Pricing strategy
5
Services marketing
5
United Kingdom
5
Willingness to pay
5
Bibliometrics
4
Bibliometrie
4
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Undetermined
60
Free
24
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Article
222
Book / Working Paper
61
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Article in journal
57
Aufsatz in Zeitschrift
57
Aufsatz im Buch
17
Book section
17
Lehrbuch
14
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13
research-article
12
review-article
4
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2
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2
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1
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case-report
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Language
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English
134
Undetermined
122
German
27
Author
All
Johnston, Robert
150
Michel, Stefan
59
Bowen, David
43
Bowen, David E.
27
Slack, Nigel
17
Chambers, Stuart
11
Johnston, Robert B.
11
Clark, Graham
9
Staughton, Roy
8
Pongatichat, Panupak
7
Mattsson, Jan
6
Oberholzer Michel, Karin
6
Brandon-Jones, Alistair
5
Brown, Stephen W.
5
Fitzgerald, Lin
5
Hutchinson, Mark C.
5
Javidan, Mansour
5
Millett, Bruce
5
Schneider, Benjamin
5
Sundbo, Jon
5
Wirtz, Jochen
5
Brown, Stephen Walter
4
Gallan, Andrew S.
4
Maklan, Stan
4
Pifko, Clarisse
4
Reynoso, Javier
4
Schumann, Jan Hendrik
4
Betts, Alan
3
Brignall, Stan
3
Cunliffe, Melissa
3
Edvardsson, Bo
3
Heracleous, Loizos
3
Ince, Teresa
3
Jones, Peter
3
Jüttner, Uta
3
Knox, Simon
3
Kong, Xiangyu
3
Kreuzer, Michael
3
Kühn, Richard
3
O'Sullivan, Niall
3
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Institution
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Institute of Transportation Studies (ITS), University of California-Davis
3
Banque Bruxelles-Lambert / Service Arts
1
Federal Reserve Bank of San Francisco
1
Gesellschaft für Ökologische Kommunikation mbH
1
Institute for Transportation Studies (ITS), University of California-Berkeley
1
London Business School
1
Published in...
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International Journal of Operations & Production Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Tourism management : research, policies, practice
11
International journal of service industry management : IJSIM
10
The service industries journal
10
FRBSF Economic Letter
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
7
Environmental & Resource Economics
6
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
The Service Industries Journal
4
The international journal of productivity and performance management : IJPPM
4
Harvard business review : HBR
3
Institute of Transportation Studies, Working Paper Series
3
Journal of Service Management
3
Journal of service research : JSR
3
The Academy of Management review : AMR
3
Thunderbird international business review
3
Always learning
2
Business strategy review
2
Die Betriebswirtschaft : DBW
2
Economic Review
2
European quality : the official journal of the European Organization for Quality
2
INFORMS journal on computing : JOC
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems and e-business management : ISeB
2
International Journal of Productivity and Performance Management
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management today
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Service business : an international journal
2
The Executive : an Academy of Management Publication
2
The International economy : the magazine of international economic policy
2
The future academic community; continuity and change
2
The journal of supply chain management : a global review of purchasing and supply
2
The journal of trading
2
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Source
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ECONIS (ZBW)
111
OLC EcoSci
85
RePEc
32
USB Cologne (EcoSocSci)
24
Other ZBW resources
23
BASE
8
Showing
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151
Understanding the progressive nature of inter-organizational systems (IOS) adoption
Ali, Mazen
;
Kurnia, Sherah
;
Johnston, Robert B.
- In:
E-collaboration technologies and organizational …
,
(pp. 124-144)
.
2011
Persistent link: https://www.econbiz.de/10009009525
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152
Theoretical perspectives in purchasing and supply chain management : an analysis of the literature
Chicksand, Daniel
;
Watson, Glyn
;
Walker, Helen
;
Radnor, Zoe
- In:
Supply chain management : an international journal
17
(
2012
)
4
,
pp. 454-472
Persistent link: https://www.econbiz.de/10009574408
Saved in:
153
Operations and process management : principles and practice for strategic impact
Slack, Nigel
;
Brandon-Jones, Alistair
;
Johnston, Robert
; …
-
2012
-
3. ed.
Persistent link: https://www.econbiz.de/10009554541
Saved in:
154
Establishing and developing strategic relationships : the role for operations managers
Johnston, Robert
;
Staughton, Roy
- In:
International journal of operations & production …
29
(
2009
)
6
,
pp. 564-590
Persistent link: https://www.econbiz.de/10009523780
Saved in:
155
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009532314
Saved in:
156
Service supply chains : a customer perspective
Maull, Roger
;
Geraldi, Joana
;
Johnston, Robert
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 72-86
Persistent link: https://www.econbiz.de/10009665487
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157
Novice-based data collection methods for the study of IOIS : practice probes and learning communities
Reimers, Kai
;
Johnston, Robert B.
;
Guo, Xunhua
;
Klein, …
- In:
Electronic markets : the international journal on …
23
(
2013
)
4
,
pp. 285-293
Persistent link: https://www.econbiz.de/10010223068
Saved in:
158
A cross industry comparison of inter-organisational systems implementation activities
Rahim, Md. Mahbubur
;
Shanks, Graeme
;
Johnston, Robert B.
- In:
Electronic commerce research
11
(
2011
)
2
,
pp. 215-243
Persistent link: https://www.econbiz.de/10009126466
Saved in:
159
Evolution of inter-organizational information systems on long timescales : a practice theory approach
Reimers, Kai
;
Johnston, Robert B.
;
Klein, Stefan
- In:
Inter-organizational information systems and business …
,
(pp. 38-54)
.
2012
Persistent link: https://www.econbiz.de/10009564807
Saved in:
160
Putting yourself in the picture : an evaluation of virtual model technology as an online shopping tool
Smith, Stephen P.
;
Johnston, Robert B.
;
Howard, Steve
- In:
Information systems research : ISR
22
(
2011
)
3
,
pp. 640-659
Persistent link: https://www.econbiz.de/10009383505
Saved in:
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