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Service operations management : improving service delivery
Johnston, Robert; Clark, Graham - 2008 - 3. ed.
Persistent link: https://www.econbiz.de/10003654923
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Operations and process management : principles and practice for strategic impact
Slack, Nigel; Chambers, Stuart; Johnston, Robert; … - 2009 - 2. ed.
Persistent link: https://www.econbiz.de/10003750183
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International cooperation on a framework for the integration of social, demographic, and related economic statistics
Johnston, Robert; O'Brien, Dennis - In: Indicator systems for political, economic, and social …, (pp. 65-85). 1980
Persistent link: https://www.econbiz.de/10003164286
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Student power in response to the questions
Schwartz, Edward; Gordon, Lincoln; Johnston, Robert - In: The future academic community; continuity and change, (pp. 56-67). 1969
Persistent link: https://www.econbiz.de/10002799696
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Service in Britain : how do we measure up?
Voss, Christopher A.; Johnston, Robert - 1995
Persistent link: https://www.econbiz.de/10002104082
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Operations and process management : principles and practice for strategic impact ; [integrated student CD]
Slack, Nigel; Chambers, Stuart; Johnston, Robert; … - 2006 - 1. publ., [Nachdr.]
Persistent link: https://www.econbiz.de/10003115728
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Vicarious experience in retail e-commerce: an inductive taxonomy of product evaluation support features
Smith, Stephen P.; Johnston, Robert B.; Howard, Steve - In: Information systems and e-business management : ISeB 3 (2005) 1, pp. 21-46
Persistent link: https://www.econbiz.de/10002689033
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Service operations management : improving service delivery
Johnston, Robert - 2005 - 2. ed
Persistent link: https://www.econbiz.de/10002404900
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Service operations management
Johnston, R.; Johnston, Robert; Clark, Graham - 2001 - 1. publ.
Persistent link: https://www.econbiz.de/10001598093
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The role of the Internet in business-to-business network transformations : a novel case and theoretical analysis
Young, Leslie; Johnston, Robert B. - In: Information systems and e-business management : ISeB 1 (2003) 1, pp. 73-91
Persistent link: https://www.econbiz.de/10001725626