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Consumer thoughts, actions, and feelings from within the service experience
Bowen, David - In: The service industries journal 28 (2008) 9/10, pp. 1513-1528
Persistent link: https://www.econbiz.de/10003802525
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Service operations management : return to roots
Johnston, Robert - 2006
Persistent link: https://www.econbiz.de/10003348828
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Insights into service excellence
Johnston, Robert - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 18-35). 2007
Persistent link: https://www.econbiz.de/10003595676
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Review of new compendia of social statistics and social indicators in five Western countries
Johnston, Robert - In: Social science information 15 (1976) 2/3, pp. 349-370
Persistent link: https://www.econbiz.de/10003164293
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Student culture and student power
Johnston, Robert - In: Power and authority, (pp. 85-97). 1971
Persistent link: https://www.econbiz.de/10003164298
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Operations : from factory to service management
Johnston, Robert - 2003
Persistent link: https://www.econbiz.de/10001797855
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Poverty or income distribution : which do we want to measure?
Johnston, Robert - In: Debates on the measurement of global poverty, (pp. 225-237). 2010
Persistent link: https://www.econbiz.de/10003967437
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The Guaranty Trust Bank of Nigeria: From niche positioning to mass-market branding
Maklan, Stan; Knox, Simon; Michel, Stefan - 2009
This case describes a strategic marketing dilemma facing Tayo Aderinokun, the cofounder and managing director (CEO) of the highly successful Guaranty Trust Bank (GTBank) of Nigeria. In its initial 15 years, GTBank has grown dramatically to become the most respected corporate bank in Nigeria,...
Persistent link: https://www.econbiz.de/10009463183
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Prosuming-Marketing : Konzeption und Anwendung
Michel, Stefan - 1996
Persistent link: https://www.econbiz.de/10000956431
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Do multi-view X-ray systems improve X-ray image interpretation in airport security screening?
Bastian, Claudia Christina von; Schwaninger, Adrian; … - In: Zeitschrift für Arbeitswissenschaft : ZfA 62 (2008) 3, pp. 165-173
Persistent link: https://www.econbiz.de/10003755571