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Why service recovery fails: Te...
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Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Business process management
11
Dienstleistungsmanagement
11
Service management
11
Service quality
11
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10
Consumer behaviour
10
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10
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10
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10
Lehrbuch
10
Operations Management
10
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10
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9
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9
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7
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6
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6
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6
Personalmanagement
6
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5
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5
Großbritannien
5
Innovation
5
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5
Preismanagement
5
Pricing strategy
5
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5
United Kingdom
5
Willingness to pay
5
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4
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Undetermined
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222
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English
134
Undetermined
122
German
27
Author
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Johnston, Robert
150
Michel, Stefan
59
Bowen, David
43
Bowen, David E.
27
Slack, Nigel
17
Chambers, Stuart
11
Johnston, Robert B.
11
Clark, Graham
9
Staughton, Roy
8
Pongatichat, Panupak
7
Mattsson, Jan
6
Oberholzer Michel, Karin
6
Brandon-Jones, Alistair
5
Brown, Stephen W.
5
Fitzgerald, Lin
5
Hutchinson, Mark C.
5
Javidan, Mansour
5
Millett, Bruce
5
Schneider, Benjamin
5
Sundbo, Jon
5
Wirtz, Jochen
5
Brown, Stephen Walter
4
Gallan, Andrew S.
4
Maklan, Stan
4
Pifko, Clarisse
4
Reynoso, Javier
4
Schumann, Jan Hendrik
4
Betts, Alan
3
Brignall, Stan
3
Cunliffe, Melissa
3
Edvardsson, Bo
3
Heracleous, Loizos
3
Ince, Teresa
3
Jones, Peter
3
Jüttner, Uta
3
Knox, Simon
3
Kong, Xiangyu
3
Kreuzer, Michael
3
Kühn, Richard
3
O'Sullivan, Niall
3
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Institute of Transportation Studies (ITS), University of California-Davis
3
Banque Bruxelles-Lambert / Service Arts
1
Federal Reserve Bank of San Francisco
1
Gesellschaft für Ökologische Kommunikation mbH
1
Institute for Transportation Studies (ITS), University of California-Berkeley
1
London Business School
1
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International Journal of Operations & Production Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Tourism management : research, policies, practice
11
International journal of service industry management : IJSIM
10
The service industries journal
10
FRBSF Economic Letter
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
7
Environmental & Resource Economics
6
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
The Service Industries Journal
4
The international journal of productivity and performance management : IJPPM
4
Harvard business review : HBR
3
Institute of Transportation Studies, Working Paper Series
3
Journal of Service Management
3
Journal of service research : JSR
3
The Academy of Management review : AMR
3
Thunderbird international business review
3
Always learning
2
Business strategy review
2
Die Betriebswirtschaft : DBW
2
Economic Review
2
European quality : the official journal of the European Organization for Quality
2
INFORMS journal on computing : JOC
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems and e-business management : ISeB
2
International Journal of Productivity and Performance Management
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management today
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Service business : an international journal
2
The Executive : an Academy of Management Publication
2
The International economy : the magazine of international economic policy
2
The future academic community; continuity and change
2
The journal of supply chain management : a global review of purchasing and supply
2
The journal of trading
2
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Source
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ECONIS (ZBW)
111
OLC EcoSci
85
RePEc
32
USB Cologne (EcoSocSci)
24
Other ZBW resources
23
BASE
8
Showing
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21
Implementierungshürden des Value Based Pricing
Michel, Stefan
;
Pfäffli, Patrick
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
26
(
2009
)
5
,
pp. 26-31
Persistent link: https://www.econbiz.de/10003887533
Saved in:
22
Mass-customised products : are they bought for uniqueness or to overcome problems with standard products?
Michel, Stefan
;
Kreuzer, Michael
;
Kühn, Richard
; …
- In:
Journal of customer behaviour
8
(
2009
)
4
,
pp. 307-327
Persistent link: https://www.econbiz.de/10003916596
Saved in:
23
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
Saved in:
24
Reconfiguration of the conceptual landscape : a tribute to the service logic of Richard Normann
Michel, Stefan
;
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 152-155
Persistent link: https://www.econbiz.de/10003679934
Saved in:
25
Die praktische Relevanz individualisierbarer Massengüter aus Sicht der Nachfrage
Kreuzer, Michael
;
Kühn, Richard
;
Michel, Stefan
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
4
,
pp. 399-417
Persistent link: https://www.econbiz.de/10003517888
Saved in:
26
Guaranty Trust Bank of Nigeria : comment
Michel, Stefan
- In:
Thunderbird international business review
51
(
2009
)
4
,
pp. 399-401
Persistent link: https://www.econbiz.de/10003874382
Saved in:
27
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
28
Marketingkonzept : Grundlagen mit zahlreichen Beispielen, Repetitionsfragen mit Antworten und Glossar
Michel, Stefan
-
2013
-
5., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10010126473
Saved in:
29
Pricing bei Dienstleistungen und Yield Management
Michel, Stefan
;
Zellweger, Corina
- In:
Revenue Management aus der Kundenperspektive : …
,
(pp. 43-62)
.
2014
Persistent link: https://www.econbiz.de/10010256811
Saved in:
30
Capture more value
Michel, Stefan
- In:
Harvard business review : HBR
92
(
2014
)
10
,
pp. 78-85
Persistent link: https://www.econbiz.de/10010417523
Saved in:
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