Bott, Gregory; Tourish, Dennis - In: Qualitative Research in Organizations and Management: … 11 (2016) 4, pp. 276-300
Purpose The purpose of this paper is to offer a reconceptualization of the critical incident technique (CIT) and affirm its utility in management and organization studies. Design/methodology/approach Utilizing a case study from a leadership context, the paper applies the CIT to explore various...