Jurburg, Daniel; Viles, Elisabeth; Tanco, Martin; … - In: The TQM Journal 31 (2019) 3, pp. 359-376
Purpose: Companies use continuous improvement (CI) as a strategy to achieve business excellence and innovation. Yet CI initiatives fail mostly due to a lack of employee engagement. The paper aims to discuss this issue. Design/methodology/approach: Based on the CI literature and the technology...