DeSarbo, Wayne S.; Ebbes, Peter; Fong, Duncan K.H.; … - In: Journal of Modelling in Management 5 (2010) 1, pp. 8-24
Purpose – Customer value has recently become a primary focus among many strategy researchers and practitioners as an essential element of a firm's competitive strategy. Many firms are engaged in some form of customer value analysis (CVA), which involves a structural analysis of the antecedent...