Gabay, Gillie; Flores, Laurent; Moskowitz, Howard; … - In: Journal of Consumer Marketing 27 (2010) 3, pp. 211-223
Purpose – The purpose of this paper is to demonstrate a concept‐response segmentation used to identify different customer “mind‐sets”. Based on this segmentation, in a merchandising situation, one can interact with the customer to identify the segment to which the customer belongs and...