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Özkan, Erhun; Ward, Amy R. - In: Mathematics of operations research 44 (2019) 2, pp. 532-564

Persistent link: https://www.econbiz.de/10012028633

Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems

Kim, Jeunghyun; Randhawa, Ramandeep S.; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 20 (2018) 2, pp. 285-301

Persistent link: https://www.econbiz.de/10011876709

The M/M/1+M queue with a utility-maximizing server

Zhan, Dongyuan; Ward, Amy R. - In: Operations research letters 46 (2018) 5, pp. 518-522

Persistent link: https://www.econbiz.de/10011936689

Staffing, routing, and payment to trade off speed and quality in large service systems

Zhan, Dongyuan; Ward, Amy R. - In: Operations research 67 (2019) 6, pp. 1738-1751

Persistent link: https://www.econbiz.de/10012146927

Predicting product return volume using machine learning methods

Cui, Hailong; Rajagopalan, Sampath; Ward, Amy R. - In: European journal of operational research : EJOR 281 (2020) 3, pp. 612-627

Persistent link: https://www.econbiz.de/10012157401

Impact of task-level worker specialization, workload, and product personalization on consumer returns

Cui, Hailong; Rajagopalan, Sampath; Ward, Amy R. - In: Manufacturing & service operations management : M & SOM 23 (2021) 2, pp. 346-366

Persistent link: https://www.econbiz.de/10012507026

Optimal Control of a High-Volume Assemble-to-Order System

Plambeck, Erica L.; Ward, Amy R. - In: Mathematics of operations research 31 (2006) 3, pp. 453-477

Persistent link: https://www.econbiz.de/10007282678

Managing Service Systems with an Offline Waiting Option and Customer Abandonment

Kostami, Vasiliki; Ward, Amy R. - In: Manufacturing & Service Operations Management 11 (2009) 4, pp. 644-656

Many service providers offer customers the choice of either waiting in a line or going offline and returning at a dynamically determined future time. The best-known example is the FASTPASS<sup>®</sup> system at Disneyland. To operate such a system, the service provider must make an upfront decision on how...

Persistent link: https://www.econbiz.de/10009218748

Approximating the GI-GI-1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic

Reed, J.E.; Ward, Amy R. - In: Mathematics of operations research 33 (2008) 3, pp. 606-644

Persistent link: https://www.econbiz.de/10008096206

Asymptotically Optimal Admission Control of a Queue with Impatient Customers

Ward, Amy R.; Kumar, Sunil - In: Mathematics of operations research 33 (2008) 1, pp. 167-202

Persistent link: https://www.econbiz.de/10007979894