In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a...

This book is based on the findings, issues and questions related to an ongoing decade-old research project named the Innovation Lab (<a href="http://www.innovation-lab.org">www.innovation-lab.org</a>). The research project focuses on discontinuous innovation in more than thirteen countries, most of which are European, and provides useful...

This book illustrates that, although innovation has always mattered in economic development, simply increasing expenditure in creating knowledge may not be the answer: we need to look at the whole system through which such knowledge translates to value creation.