Purpose: The purpose of this paper is to analyse whether internet forums are an appropriate source for identification of causes of dissatisfaction of patients with non-medical aspects of healthcare services. Design/methodology/approach: Based on the guidelines of netnography qualitative...

Purpose – Proposes a model of strategic planning as a basis to overcome the identified shortcomings in the past empirical research. The basic assumption of the proposed model is that an appropriate strategic analysis is necessary in order to ensure appropriate strategic decisions....

Purpose – In order to stimulate the interest of company management in the business perspective of internal audit this paper aims to investigate the possibilities of using internal audit as a helpful managerial tool and describes the benefits of such use. Design/methodology/approach – The...

There is a real need for improved management processes to develop manufacturing strategies. The paper studies analysis as a part of the strategic planning process. In order to guarantee effective decision-making, the role of the analysis in the process of planning has to be understood. This...

Despite the success that the ISO 9001 standard has achieved it has been extensively criticized and empirical studies have shown controversial results about its impact on performance. Our conceptual study was motivated by the mentioned dilemma about ISO 9001 effectiveness, and the controversy...

Purpose – The purpose of this paper is to identify and classify potential and verified benefits of implementing quality management systems (QMSs) according to ISO 9000 standards. Design/methodology/approach – The research is based on a comprehensive review of the relevant literature, mostly...