In a segmented waiting-line system, customers are segmented into two groups: those who are willing to wait for service and those who are willing to pay a premium to avoid a long wait. The use of waiting line segmentation has been shown to result in increased profit for the company or...

A number of leaders have been able to bounce back from major scandals. These include such political personalities as Barney Frank, Bill Clinton, David Vitter, and Mark Sanford. Clearly, a big scandal does not have to result in the end of one’s career. Currently, two well-known disgraced New...

Much can be learned from negative leadership, possibly even more than from positive leadership. This paper examines the statements of one of the world’s most notorious leaders, Adolf Hitler, to see what can be learned about leadership. An examination of these quotations will make it quite...

We live in a VUCA world with an environment that is volatile, uncertain, complex, and ambiguous. The coronavirus pandemic illuminates what happens to a firm or industry that lacks organizational agility and responds slowly to threats. Even before COVID-19, thanks to globalization, the internet,...

Donald Trump has served as President of the United States for more than two years. His performance in office has provided many valuable lessons about leadership, especially about what not to do. This paper offers a partial list of leadership principles one can deduce from observing his...

This paper investigates how fintech advancement influences marketing strategies like corporate advertising expenditures. We find that fintech development significantly promotes corporate advertising by mitigating the negative impact of financial constraints. We also find that the effect is more...

We study how a particular form of social ties (i.e., professional ties proxied by past employment) affect price and profitability in business-to-business (B2B) markets. While most of the work on social ties focuses on information diffusion in business-to-consumer markets, we ask: Do B2B buyers...

This paper investigates how marketing mix strategies' design affects customer value creation. The paper presents the results of empirical research conducted through a questionnaire that aims to show and determine which elements are key in choosing a bank, the extent to which branches and digital...

The authors posit that one should not take a binary approach to business ethics because there are gradations. They propose that firms may be classified according to the following metric: Level I: The Totally Unethical Organization; Level II: The Legalistic Unethical Organization; Level III: The...

Retail banking has always been considered as a core activity of banks because it has the effect of accelerating the cash flow process and creating a mainstream medium and long-term capital source for the bank. Vietnamese commercial banks now are facing great risks. This reality requires banks to...