In response to the weakness of traditional efficiency assessment methods taking risk into account, the modification of the Certainty Equivalent method is proposed in this paper. The possibility of connecting solutions from different fields provides for the elaboration of a more effective tool to...

Although hotels usually have clients from different nationalities, the research analyses the multicultural effects on hotel customers' satisfaction is still scant. This paper aims to contribute to the realm of hotel management by providing interesting managerial insights into how different...

The current work tests, in the dress sector in the center of the country, a methodology based in the theory of uncertainty and the fuzzy subsets, in order to build laws of possibilities for the retreat of clients only with the subjective opinion given by experts. The contribution of the present...