The present paper aims to present a model for evaluating and analysing the employees’ satisfaction, seen as internal customers, from the Romanian metallic confections industry. This study is part of a more complex research whose objective was to develop a diagnostic model for implementation...

This paper shows the means through which, in a permanently evolving environment, characteristic for the knowledge-based economy, an IT company made history. IBM, as the majority of the IT companies during the period from the 1980’s to the present, had its ups and downs, but with the skills of...

In 1989, John Sterman has explained in the famous beer game the bullwhip effect in downstream supply chain and how structure influences behavior of supply chain members. In this article, we try to find answers to the following questions: Does structure influence performance in downstream supply...

Despite the debates still going on, the importance of quality and the quality management in higher education remains a perpetual concern with the field researchers. With regard to quality conceptualization, the difficulty to reach a consensus lies in the variety of fields for which quality needs...

The object of this paper is to examine organizational culture and organizational performance through an analysis of the existent culture models and the empirical studies conducted to examine the corporate culture and organizational performance link. Even though a wide literature has focused on...

Human resources are the most important component of quality management. The total management quality has as an organizational philosophy the Japanese concept of “Kaizen” meaning the continuos improvement. In order to promote the improvement in quality it is necessary to have a general view,...

The paper presents the role and the importance of logistics for products and services in order to obtain the competitive advantage. After a short presentation of logistics evolution, we move on to defining the logistics concept, respectively integrated logistics. The analysis of the logistics...

Organizational structure and competitive strategy play an important role in gaining competitive advantage and improving organizational performance. The objective of this paper is to examine how organizational structure and strategy affects firm performance within a sample of 92 Romanian firms....

Project management has evolved over time, becoming the principal mean of dealing with change in modern organizations. Best practices have occurred as a result of business evolution and of practicing project management at a global level. Best practices in project management, if followed, increase...

A project is usually part of a program that contributes to the regional development strategy. In recent years project management has reached a global level, becoming the main management method used to implement regional development strategies. Evaluating the impact of project implementation is...