Sik‐wah Fong, Patrick; Shen, Qiping; Cheng, Eddie W.L. - In: Benchmarking: An International Journal 8 (2001) 4, pp. 306-316
Aims at developing an analytical framework for benchmarking value management. After a review of the extant literature on value management, identifies several critical success factors and related performance metrics. These critical success factors, such as management commitment, facilitator’s...