This paper describes the application of a new variant of process benchmarking called value stream mapping to the development of a supplier network around a prominent distributor of electronic, electrical and mechanical components. This involved mapping the activities of the firm, identifying...

Purpose – The purpose of this paper is to investigate opportunities to move benchmarking studies toward a strategic level. The authors benchmarked how service prices are defined based on the value added for the customer. Design/methodology/approach – A multi-case research investigated how...

Manufacturing companies, in searching for new approaches to retain customers, are increasingly using service as a differentiator and as a means of integrating themselves into the customers’ supply chain systems. This study is pivotal in exploring the concept of employing service quality in a...

The Barrie Public Library undertook a study to document its social and economic contributions to the local community. We used The Library’s Contribution to Your Community – a manual developed by Southern Ontario Library Service. This article describes our experience with the manual, why and...

Purpose – The purpose of this paper is to provide the structure needed to create an in‐house training program for libraries as a means for improving staff competencies during periods of economic problems. Design/methodology/approach – The paper pulls information from the business...

Purpose This paper aims to deal with recognizing and reacting to an aging workforce and understanding the value that older workers can still represent to an organization. Design/methodology/approach This article references field literature to support the points addressed. Findings Librarians and...

Purpose The purpose of this paper is to examine the competencies, skills and knowledge obtained through a master’s degree in library and information science (LIS) and to identify those competencies that are most valued by graduates who obtained employment in non-library roles. These...

Purpose The aim of this paper is to examine the versatility of the MLIS degree through the lens of special libraries in terms of education, core competencies and benefits. Special libraries show the value of the Master of Library and Information Science (MLIS) degree in preparing professionals...

Purpose This paper aims to discuss the value of the Master of Library and Information Science degree from the perspective of a recent graduate and practicing academic librarian. Design/methodology/approach The paper is a viewpoint supported by current literature and practical experience....

Purpose The purpose of this paper is to present a discussion on the added value of a library science degree in a community college setting. Design/methodology/approach This is a viewpoint supported with research from current field literature. Findings This is demonstrating the variances of...