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Quality Management Assessment Focus to Customers’ Satisfaction to Raiffeisen Bank Romania

DRAGOI, Violeta - In: Economics and Applied Informatics (2013) 3, pp. 37-40

Credit institutions have an important role in the economic and social development of a country because they represent the vital centers of an economic system, designed to identify the financial needs of the clients in order to cover them by creating and launching on market financial and banking...

Persistent link: https://www.econbiz.de/10010929186

THE EFFECT OF JCI (JOINT COMMISION INTERNATIONAL) ON PATIENTS COMING FROM ABROAD IN THE CONTEXT OF HEALTH TOURISM

KIRAC, Ramazan; OZTURK, Yunus Emre; Bebe, Cetin - International Institute of Social and Economic Sciences - 2014

To evaluate the effect of the JCI quality document on the potential of patients coming from abroad in these cope of …

Persistent link: https://www.econbiz.de/10011210034

Process management in healthcare.Sant Camil Hospital case study

Sánchez Ruiz, Lidia; Blanco Rojo, Beatriz; Simón, … - In: Revista de Dirección y Administración de Empresas (2013)

or another the quality offered. Process management is said to be a useful tool for reducing healthcare costs by improving … quality offered. In this study an empirical case of a Catalan hospital is presented. Overall, the usefulness of process …

Persistent link: https://www.econbiz.de/10011277581

Students’ Perception About Management Education in India and USA

Shetty, Bhavna R.; Gujarathi, Rajashree - Volkswirtschaftliche Fakultät, … - 2013

The purpose of this research was to gain an insight into students’ perception about the quality of management education … were comparing students’ perception regarding the quality parameters input, process and output of the two MBA programs. The … hypothetical associations of students’ perception of high quality education with input, process and output of management schools …

Persistent link: https://www.econbiz.de/10011258935

THE SIX SIGMA SYSTEM IN RELATION TO THE BUSINESS' STRATEGY AND PRIORITIES

Ionut, Dragoi; Marcel, David; Monica, Boldea - In: Annals of Faculty of Economics 1 (2011) 2, pp. 236-242

Now more than ever, corporations the world over are scrambling to redefine the processes, techniques, and strategies they need to survive in an age of uncertainty. Businesses today seek an effective corporate performance measurement system to maximize the bottom line. With the advent of the...

Persistent link: https://www.econbiz.de/10009650803

THE EVALUATION OF EDUCATIONAL SERVICES QUALITY BY THE STUDENTS OF THE FACULTY OF ECONOMICAL SCIENCES "DIMITRIE CANTEMIR" CLUJ-NAPOCA

Corina, Rusu; Miranda-Petronella, Vlad - In: Annals of Faculty of Economics 1 (2011) 1, pp. 686-692

The evaluation of the educational services quality by the students represents an important element of the internal … quality monitoring process for the identification of the necessary actions required in the continuous improvement of the … offered educational quality, and on the other hand it represents an indicator of the university interest of having access at …

Persistent link: https://www.econbiz.de/10009366149

Managerial Techniques Applicable in Physical Education

POP, Cristiana - In: REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF … 13 (2012) 1, pp. 96-102

, on higher education level, could increase the teaching quality and efficiency with positive effects on student’s results …

Persistent link: https://www.econbiz.de/10010554674

The Application of Six Sigma Method in a Power Plant

Ecevit Sati, Zumrut; Gulay, Koray - In: Business and Economics Research Journal 3 (2012) 4, pp. 143-143

Enerjisa, a major energy company in Turkey. In order to achieve Six Sigma project targets, quality techniques and statistical …

Persistent link: https://www.econbiz.de/10010840083

The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model

State, Olimpia; Istudor, Nicolae - In: The AMFITEATRU ECONOMIC journal 11 (2009) 26, pp. 419-428

Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and … expectations may be different one from the other and they may evolve in time. Quality is important for clients, for the personnel … researches have taken shape into "conceptual models of the quality of the services" (Dotchin and Oakland, 1994; Juwaheer and Ross …

Persistent link: https://www.econbiz.de/10004994254

Considerations Regarding Quality Management in Services as a Marketing Instrument for Increasing Customers’ Satisfaction in Tourism Products

Teodorescu, Nicolae; Aurelia–Felicia Stancioiu; Mitu, … - In: The AMFITEATRU ECONOMIC journal 11 (2009) 26, pp. 412-418

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

Persistent link: https://www.econbiz.de/10004994262