The significance of crisis and risk communication / Robert L. Heath and H. Dan O'Hair -- Historical trends of risk and crisis communication / Michael J. Palenchar -- Cultural theory and risk / James Tansey and Steve Rayner -- Risk communication: insights and requirements for designing successful...

Purpose – This paper aims to develop a conceptual model for future theory building and provides guidance to emergency managers by identifying important organizational factors influencing emergency response performance. Design/methodology/approach – A conceptual framework is developed linking...

Purpose Most of the existing studies on the evolution of emergency topics in social media focused on the emergency information demand of fixed user type in emergency while ignoring the changing roles of stakeholders during the emergency. Thus in this study, a three-dimensional dynamic topic...

Purpose The purpose of this paper is to develop a multi-agent-based simulation model for the online opinion dissemination during hazardous chemical leakage emergencies into rivers in China, to explore an appropriate crisis information release policy of China’s government for controlling public...

Purpose The purpose of this paper is to present a statistical analysis of research into emergency management (EM) using information systems (IS) for the period 2000-2016. Design/methodology/approach In this study, research trends in the area of EM using IS are analysed using various parameters,...

Purpose The purpose of this paper is to explore themes eventuating from the user-generated content posted by users on the Facebook page of an emergency management agency. Design/methodology/approach An information classification framework was used to classify user-generated content posted by...