Bonroy, O.; Lemarié, S.; Tropéano, J.P. - Laboratoire d'Économie Appliquée de Grenoble, … - 2010
The existing literature in expert-customer relationship concludes that when: i) consumers are homogenous, ii) consumers are committed with an an expert once this one made a recommendation, and iii) the type of treatment provided is verifiable, an expert finds optimal to serve efficiently his...