Purpose – To present an ongoing research effort based on previous industrial experience in the content management field. Design/methodology/approach – The project began with lessons learned while working in the IT industry. A model was then developed based on these lessons for managing...

Purpose – The purpose of this paper is to focus on studying the impact of collaborative technologies on firm performance. The methodology used analyzes the influence of collaborative technologies not only directly but through an intermediary variable. This variable represents different...

The 1994 versions of the ISO 9000 family were revised by ISO’s technical committee TC 176 in the end of year 2000. This new ISO 9001:2000 repositions the 20 elements of the old ISO 9001:1994 into four main chapters. Meanwhile, electronic commerce (e‐commerce) has been recognized as a source...

Purpose – Using the extended task‐technology fit (TTF) model, the purpose of this paper is to examine the impact of intranet usage on middle managers' performance in the port industry. Design/methodology/approach – The study was conducted on 357 middle managers from various organisations...

Purpose – This research paper aims to explore how intranet mechanisms for knowledge transfer in a multinational automotive company can be improved with the inclusion of a human interface, specifically a resident engineer. A resident engineer is an assembly line employee who spends the majority...

One hundred and seventy‐nine heads of sales or direct marketing departments in large UK companies across five industry sectors completed mail questionnaires concerning the knowledge management (KM) practices employed by their firms. The extents of the KM systems operating within sample...

Executives in large organizations know that they must develop better techniques to manage their greatest asset: knowledge. Organizations currently create and maintain knowledge in isolated systems targeted at specific workgroups. For users outside the workgroup, that knowledge is virtually...

Successful Knowledge Management programmes can demonstrate clearly defined links to the value proposition ‐ its bottom line being a contribution to business benefits. This is apparent at British Airways where a programme of external intelligence about information technology (IT) developments...