Nordin, Fredrik - In: Leadership & Organization Development Journal 27 (2006) 4, pp. 296-315
Purpose – Describes challenges and problems of outsourcing services at firms that are also adopting service logic and … lessons related to the outsourcing of services on an organisational level. Findings – Based on a literature review, three …/value – An unusual in‐depth study of the process and challenges of outsourcing product services at an industrial firm; providing …