To be successful, the voice of the customer needs to be matched to the voice of the process. SPC can be used to close that gap by defining the type of variation that causes the mis‐match.

Intro -- Contents -- I. Introduction -- II. Related Literature -- III. Model -- IV. Optimal Search and Hiring -- V. Performance Metrics -- VI. Policy Implications -- VII. Conclusions -- Appendix: Proofs of Lemmas, Propositions and Implications -- References.

We study a model where an employer, trying to fill a vacancy, engages in optimal sequential search by drawing from two subpopulations of candidates who differ in their ""discourse systems"": during an interview, a minority candidate with a discourse system not shared with the employer conveys a...

We study vote buying by competing interest groups in a variety of electoral and contractual settings. While increasing the size of a voting body reduces its buyability in the absence of competition, we show that larger voting bodies may be more buyable than smaller voting bodies when interest...

In the presence of competing interest groups, this paper examines how the form of votebuying contracts affects policy outcomes. We study contracts contingent upon individual votes, policy outcomes, and/or vote shares. Voters either care about their individual votes, or about the policy outcome....

As demand to substantiate predictions from economic theory with causal empirical evidence increases, economists have more and more turned towards controlled laboratory experiments. As this field has blossomed it has provided evidence confirming some of the key predictions of economic theory and...