Although internet banking promises several benefits to bank customers, the adoption of online banking services continue to be low especially in developing countries. Prior research has examined internet banking adoption as a classification problem with a focus on adopters and non-adopters using...

The objective of the current study was to investigate the major e-statement quality dimensions affecting the usage of e-statements by account holders in Malaysia, and to see how this use influenced behaviour. The study used a survey questionnaire distributed to a convenient sample of 1,000 bank...

In this paper, we present our findings to develop an understanding of the effect of website usability, customer satisfaction on loyalty and positive Word-of-Mouth (WOM) as a means of referral. A survey was conducted among 220 internet banking users in Malaysia who represented the main banking...

We explore the evolution of business models over time in five Finnish organisations from the banking, insurance or retail sector. The scope of the banking services to consumers has been extended in traditional banks from basic banking services to asset management, insurance and expert services....

People are increasingly using the web to conduct business. It is, therefore, important that users of services such as online banking have confidence in such services. Frameworks such as Google Gears now have the ability to determine the physical location of a person in real time. This...

This paper describes a comparative study about the issues in the current e-banking services among the young consumers between two nations: China vs. USA. As the attitude and usage of young consumers will be a good indicator for the trend of e-banking service in the future, and different cultures...

This study endeavours to contribute to a better understanding of Service Quality (SQ) in online banking by examining the various dimensions related to creating a satisfactory online banking experience. The authors develop a conceptual model and test it with a convenience sample of 183 online...

This paper looked at E-LOAN benchmarking operation and reported on the issues related to the development of internet-based lending in Taiwan from an evolutionary perspective. Some driving forces for the changes and the opportunities and challenges offered by the growth of online lending business...

The financial services sector has recently undergone changes unprecedented in its history. Understanding customers' needs and values has become more important for financial institutions than ever before, not only due to the changing environment but also because of changed customer behaviour....

This study considers the coherence of the financial service sector and adopts different observational variables to identify innovation capital (training and R&D density) and process capital (IT system sufficiency). The results show that human capital has a direct impact on both innovation...