This paper proposes a model which analyses the role of technological innovation in the competitiveness and efficiency of the payment system industry. The performance of this industry is described through the use of a mathematical model and the strategies of platforms are analysed considering the...

In this paper we study the competition among triple play operators, each one characterised by different attributes. We propose a mathematical model which analyses the impact of convergence between communication and telecommunication platforms on their pricing strategies

Purpose – The purpose of this paper is to provide a method for analysing and improving the operational performance of business processes (BPs). Design/methodology/approach – The method employs two standards, Business Process Modelling Notation (BPMN 2.0) and Business Processes Simulation...