El artículo presenta y desarrollael concepto de lealtad como instrumentopara mejorar las relacionesentre usuarios y empresas de serviciospúblicos domiciliarios. Sedivide en tres partes, además de laintroducción y las conclusiones: laprimera presenta el modelo Salida,voz y lealtad de Albert...

During the 1990s, household public services in Colombia went through an important reform: the entrance of the private sector was allowed and users could participate in the surveillance and control of these services. However, given the collective dimension and monopolistic character of most of...

This paper analyses the effects of board composition on the behaviour and performance of a sample of 114 Italian local public utilities, for which information about 1630 directors during 1994-2004 has been collected. This period is particularly interesting because of the legal changes that...

This paper analyses the effects of board composition on the behaviour and performance of a sample of 114 Italian local public utilities, for which information about 1630 directors during 1994-2004 has been collected. This period is particularly interesting because of the legal changes that...

This paper provides a comprehensive literature review of the ‘Regulatory State' through the lens of utility regulation. The review is multidisciplinary with it bringing together the insights available from the political science, economics, legal and management science literatures. It is clear...

This article considers how electricity utility regulators should treat infrastructure investments related to electric vehicles. It begins by analyzing investments using traditional utility regulatory policy norms. Next, the article analyzes whether utility regulators should broaden their...

DRMs are intellectual property institutions. They transpose the empirical principle of copyright, which implicitly recognizes that specific ownership rules should be attached to non scientific creation, into the digital era. The legal protection of DRMs, a private means of enforcing content...

WHAT IS the most immediate tool of empowerment you can provide a person? Ask an economist. Or ask a laborer who has been moved to the outskirts of the city as a part of the quot;big-progressive resettlement schemequot;. Or ask a student. The most likely answer you will get is:...

We take for granted that the basic choice in public policy is between allocation of resources by government bureaucracy, on the one hand, or allocation by markets, on the other. But that dichotomy is false, and at least under contemporary circumstances it is more accurate to describe the choice...

This paper compares and contrasts the processes used by the European, United Kingdom and Scottish parliaments in considering broadband policies, legislation, regulatory systems and outcomes, within a complex triple-tiered governance system. Broadband is of increasing importance due to the...