The authors offer a detailed analysis of the coordination costs behind the standardization of 56K modems. They focus primarily on market events and standard-setting activities during early deployment. They argue that the canonical model for a standards war is misleading in the case of 56K. They...

56K modems were introduced under two competing incompatible standards. We show the importance of competition between Internet Service Providers in the adoption process. We show that ISPs were less likely to adopt the technology that more competitors adopted. This result is particularly striking...

How much do internal firm resources contribute to technology adoption in major urban locations, where the advantages from agglomeration are greatest? The authors address this question in the context of a business's decision to adopt advanced Internet technology. Drawing on a rich data set of...