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A study on factors affecting intention of choosing internet banking and intention of continuity
Chang Ok, Jin; Park, Sang-Bum - In: International journal of economics and finance 10 (2018) 12, pp. 54-66
Persistent link: https://www.econbiz.de/10011961083
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Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei; Sivakumar, K.; Evans, Kenneth R.; Zou, … - In: Journal of service research : JSR 18 (2015) 2, pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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Measuring the perceived service quality and customer satisfaction in Islamic bank windows in Libya based on structural equation modelling (SEM)
Khafafa, Ali Joma; Shafii, Zurina - In: Afro Eurasian studies 2 (2013) 1/2, pp. 56-71
Persistent link: https://www.econbiz.de/10010381661
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Understanding mediators and moderators of the effect of customer satisfaction on loyalty
Chikazhe, Lovemore; Makanyeza, Charles; Chigunhah, Blessing - In: Cogent business & management 8 (2021) 1, pp. 1-19
Customer satisfaction, loyalty and corporate image play a critical role in improving loyalty within the banking sector. The current study examines the mediators and moderators of the effect of customer satisfaction on loyalty. Data were collected from bank customers (n = 308) using a structured...
Persistent link: https://www.econbiz.de/10012656970
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Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam; Akhtar, Farheen; Raziq, Muhammad Mustafa - In: Total quality management & business excellence 31 (2020) 3, pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
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Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes
Xu, Xian-Ying; Wu, Shi-Yu; Jing, Hao - In: International journal of services technology and management 23 (2017) 3, pp. 219-236
Persistent link: https://www.econbiz.de/10011844489
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Role of perceived value, customer expectation, corporate image and perceived service quality on the customer satisfaction
Ali, Rizwan; Leifu, Gao; Rafiq, Muhammad Yasir; Hassan, … - In: The journal of applied business research 31 (2015) 4, pp. 1425-1436
Persistent link: https://www.econbiz.de/10011350544
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Customer satisfaction of bicycle sharing : studying perceived service quality with SEM model
Zhou, Zhiying; Zhang, Zuopeng - In: International journal of logistics : research and … 22 (2019) 5, pp. 437-448
Persistent link: https://www.econbiz.de/10012203865
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The importance of perceived service value in retail banking services
Pisnik Korda, Aleksandra; Dlačić, Jasmina; Milfelner, … - In: Market : review for marketing theory and practice 28 (2016) 2, pp. 191-212
Persistent link: https://www.econbiz.de/10011709081
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A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand
Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369
Persistent link: https://www.econbiz.de/10011817853