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Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction : a model-building approach

Lee, Su-fang; Jih, Wen-jang Kenny; Fang, Shyh-Rong - 2010

Persistent link: https://www.econbiz.de/10003911045

Effects of e-CRM value : perceptions on website loyalty : an empirical investigation from customer perspective

Jih, Wen-jang Kenny; Lee, Su-fang - In: International journal of e-business research : an … 6 (2010) 3, pp. 1-14

Persistent link: https://www.econbiz.de/10008649855

Effects of social presence and social capital on user loyalty to the social networking website : the case of Facebook usage in Taiwan

Jih, Wen-Jang Kenny; Lee, Su-Fang - In: International journal of e-business research : an … 13 (2017) 3, pp. 57-70

Persistent link: https://www.econbiz.de/10011729770

Effects of e-CRM value : perceptions on website loyalty : an empirical investigation from customer perspective

Jih, Wen-jang Kenny; Lee, Su-fang - In: International journal of e-business research : an … 6 (2010) 3, pp. 1-14

Persistent link: https://www.econbiz.de/10009039870

Factors influencing information system flexibility : an interpretive flexibility perspective

Chen, Ruey-shun; Sun, Chia-ming; Helms, Marilyn M.; … - In: International journal of enterprise information systems … 5 (2009) 1, pp. 32-43

Persistent link: https://www.econbiz.de/10003847967

Knowledge management and electronic commerce supporting strategic decisions : the case of Taiwan

Jih, Wen-Jang Kenny; Helms, Marilyn M.; Mayo, Donna Taylor - In: Strategic use of information technology for global …, (pp. 325-353). 2007

Persistent link: https://www.econbiz.de/10003536330

Knowledge characteristics, knowledge acquistion strategy and results of knowledge management implementations : an empirical study of Taiwanese hospitals

Jih, Wen-jang Kenny; Chen, Cheng Hsui; Chen, Andy - In: Current issues in knowledge management, (pp. 289-308). 2008

Persistent link: https://www.econbiz.de/10003660521

From In Search of Excellence to Business Process Reengineering: The Role of Information Technology

Jih, Wen-Jang Kenny; Owings, Patrick - In: Information strategy : the executive's journal 11 (1995) 2, pp. 6-19

Persistent link: https://www.econbiz.de/10008364702

Information Technology: Can It Provide a Sustainable Competitive Advantage?

Adcock, Ken; Helms, Marilyn M.; Jih, Wen-Jang Kenny - In: Information strategy : the executive's journal 9 (1993) 3, pp. 10-15

Persistent link: https://www.econbiz.de/10008366638

Effects of Knowledge Management on Electronic Commerce: An Exploratory Study in Taiwan

Jih, Wen-Jang Kenny; Helms, Marilyn M.; Mayo, Donna Taylor - In: Journal of Global Information Management (JGIM) 13 (2005) 4, pp. 1-24

The Internet-enabled e-commerce field provides capabilities for firms in all sectors to reach global buyers and suppliers. Knowledge management provides frameworks to manage intellectual capital as a valuable organizational and strategic resource. Current literature on e-commerce and knowledge...

Persistent link: https://www.econbiz.de/10011140291