Zink, Klaus J.; Voss, Wolfgang - In: The TQM Magazine 10 (1998) 6, pp. 458-463
Regarding preventive quality management, Germany was lagging behind for many years. Managers relied on the famous mark … “Made in Germany” for too long. They did not realize that international competition had tightened. However, times have … changed. Starting with the boom in ISO certifications, Germany is getting back on track again. Today, total quality management …