This paper addresses the integrated inbound and in-plant logistics for moving part containers from docks to their respective storage areas, usually termed as marketplaces, within a manufacturing plant. Heterogeneous Material Handling Resources (MHRs) are utilized for this movement. A mixed...

Supply Chain Management (SCM) is a key strategic approach for increasing organisational effectiveness and the realisation of organisational goals. Effectively selecting and evaluating suppliers and managing their involvement in the supply chain are some of the capabilities that enable Original...

The Economic Lot Scheduling Problem (ELSP) on a single facility (or machine) with the time-varying lot-sizes approach and with sequence-independent/sequence-dependent setup times of parts or products is studied in this paper. The objective is to minimise the long-run average inventory carrying...

The Economic Lot Scheduling Problem (ELSP) on a single facility (or machine) with the time-varying lot-sizes approach and with sequence-independent/sequence-dependent setup times of parts or products is studied in this paper. The objective is to minimise the long-run average inventory carrying...

Purpose – The purpose of this paper is to identify the critical factors (CFs) of ISO 14000; to determine if ISO 14000 certification results in improved organizational performance; and to analyze the levels of and changes in these CFs and levels of and changes in the indicators of organizational...

Purpose – The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry. Design/methodology/approach – The second‐order confirmatory factor analysis is employed to validate the instrument. SQ dimensions have been modeled which...

Purpose – This research paper aims to identify dimensions of patient‐perceived total quality service (TQS) in the healthcare sector. Further, the impact of the dimensions of patient‐perceived TQS on patient satisfaction is examined. Design/methodology/approach – A questionnaire has been...