Purpose – The integration of management systems has become a popular subject for research and practice. However, there … is a considerable lack of literature on integrated management systems (IMS) in developing countries. This study aims to … examine the current status, motivation and perceived benefits of IMS in manufacturing organizations in India. Design …

total quality management (TQM) implemented in the Deming Application Prize (DAP) framework has a positive effect on business …

Purpose – Total quality management (TQM) is a modern management philosophy and a journey, not a destination. TQM is a … systematic management approach to meet the competitive and technological challenges which has been accepted by both service and … manufacturing organizations globally. It defines the quality with emphasis on top management commitment and customer satisfaction …

quality, existing in a small‐scale industry in India, in the financial year 2006‐2007, were found out. At the start of the …

to present the results of an empirical study conducted on management institutes in India with a customer orientation to … the field of management education in India, has not yet been made available in the literature.  …

application. Findings – This paper is an attempt to justify the highly useful role of quality management techniques like Six Sigma …

railway terminal in eastern India. The objective is to check the difference in importance levels and satisfaction levels and …

students of higher education, particularly technical education in India. A questionnaire consisting of 26 items was developed … holds implications for institutes of technical education in India that seek to improve the quality of service that they … provide. The scale developed can be used by practitioners as a diagnostic tool for identifying poor and/or excellent service …