Iraldo, Fabio; Testa, Francesco; Lanzini, Pietro; … - In: Journal of Small Business and Enterprise Development 24 (2017) 3, pp. 607-628
competitiveness and how such strategies can be exploited to outperform competitors. Design/methodology/approach The survey involved … competitiveness (competitive advantage over competitors, customer satisfaction and employees’ motivation), and environmental practices … that can be adopted by HORECA SMEs. Findings Top management commitment emerges as a key driver of competitiveness …