We utilize a unique database from a large legal services provider to examine how service quality responds to the firm's available capacity and workload, and to the nature of the firm-client relationship. We develop empirical measures of both the (internal) level of resources available to the...

The present paper provides an overview of literature on the shift to services. It follows the three dimensions of structural change - final demand, the inter-industry division of labor and inter-industry productivity differences. It first looks at the ‘classics’, however (Fisher (1935),...

This paper uses a cost-of-time framework to link two seamingly unrelated trends. First, greater aggregate income inequality has been accompanied by greater geographic income specialization. Second, compensation costs (relative to sales) of suburban retail stores have risen, compared to city...

Global Recession to Global Recovery: It is well known fact that all good things, as also bad things, come to an end and business cycles pass through good and bad economic times. Economically 2010 was a year of transition from economic recession to recovery. Economies were improving in some...

This paper examines the growth of dynamic capabilities among firms in the Indian software industry by looking in some detail at the changing constraints, opportunities and competition facing incumbent firms. It emphasises the important role played by tight labour market conditions in inducing...

The Indian software industry appears to provide a startling confirmation of the benefits of multinational investment in a fledgling industrial sector. The main question explored in this paper is how and why this happened. We find that multinational firms had an important catalysing effect on the...

Globalization in this paper concerns diffusion of idea, and technique of doing business. Organised retailing and retailing through big shopping complexes and malls is an idea, which is drawn from within and across nations. Thus, this idea is necessarily global and expansion of this idea is an...

By allowing the population growth to be flexible, this paper analyzes the effect of a tax reform that involves an introduction of consumption taxation for social security financing. It is found that population growth and labor supply play an important role in determining the effect of the tax...

Vor dem Hintergrund der Bedeutung der Standortwahl für die Alltagsmobilität vertieft der Beitrag die Frage, ob die intensiv in der Fachwelt diskutierte Renaissance der Städte eine Chance für eine nachhaltige Entwicklung der Verkehrsnachfrage darstellt. Schwerpunkt ist hierbei, inwieweit auch...

Vor dem Hintergrund der Bedeutung der Standortwahl für die Alltagsmobilität vertieft der Beitrag die Frage, ob die intensiv in der Fachwelt diskutierte Renaissance der Städte eine Chance für eine nachhaltige Entwicklung der Verkehrsnachfrage darstellt. Schwerpunkt ist hierbei, inwieweit auch...