Distant learning with the support of modern information and communicative technologies is a frequently discussed field at all progressive institutions of education nowadays. Today there is a range of software assistance for the creation of on-line courses and education management by means of...

Evaluation exercise was made on the basis primary research in which service organizations was spoken. They were answered for questions interrelated to customer relationship management (CRM).

E-learning has become a significant supportive cornerstone of the educational process at universities and in companies, where it is applied as supplementary education of the staff. At the Silesian University in Opava, School of Business Administration in Karvina, under completion of grant...

E-commerce systems became a standard interface between sellers (or suppliers) and customers. One of basic condition of an e-commerce system to be efficient is correct definitions and describes of the all internal and external processes. All is targeted the customers´ needs and requirements. The...

The present state of world economy urges managers to look for new methods, which can help to start the economic growth. To achieve this goal, managers use standard as well as new procedures. The fundamental prerequisite of the efficient decision-making processes are actual and right information....

There are many social changes in the era of new economy. The most important change is exploitation of the up to date information and communication technologies. At present we do not only automate existing processes, but form completely new structures of processes and activities. We can consider...

Internet with all services is integral part of profession and private life of the all community. Web technologies develop very quickly and its usage has an increasing trend. Web technologies are used for various purposes in private business and public administration companies. In both cases web...

Purpose: The need for assuring correctness of business processes in enterprises is widely recognised in terms of business process re-engineering and improvement. Formal methods are a promising approach to this issue. The challenge in business process verification is to create a formal model...

This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the...