Purpose: The purpose of this paper is to add to the quality management body of knowledge by solidifying the connection between operational and strategic aspects of lean transformation. Previous research has examined these issues in isolation, demonstrating mixed results in financial and...

Utilising a unique dataset collected by the Australian Prudential Regulation Authority (APRA), this paper examines the outsourcing by superannuation fund trustees eight superannuation functions, including administration, asset allocation, and investment management. In each of these individual...

Superannuation trustees nominate insurance companies to provide tax-advantaged coverage to members on an exclusive basis. We compare the premiums paid by members to the benefits received, and investigate whether the ‘relatedness' of the trustee and insurance provider has an impact on members'...