Purpose: Sustainability and customer service of urban last mile logistics are lacking behind the expectations of today's society. This paper provides a holistic framework and empirical evidence of a field study ("Kiezbote") on evaluating smart urban logistics concepts with the purpose to...

Purpose: Goods flows in cities increase due to urbanization and growing e-commerce. Deliveries become more fragmented and more difficult to consolidate and control. This leads to an ever-increasing strain on urban infrastructure and logistics systems. With our work, we aim to design a...

Purpose: Sustainability and customer service of urban last mile logistics are lacking behind the expectations of today's society. This paper provides a holistic framework and empirical evidence of a field study ("Kiezbote") on evaluating smart urban logistics concepts with the purpose to...

Purpose: Goods flows in cities increase due to urbanization and growing e-commerce. Deliveries become more fragmented and more difficult to consolidate and control. This leads to an ever-increasing strain on urban infrastructure and logistics systems. With our work, we aim to design a...