Three distinct groups of banking customers in New Zealand are identified on the basis of their preferences for different payment methods. These are profiled in terms of membership of wider lifestyle groupings, as well as their demographic and socio‐economic characteristics, and other financial...

Is there an electronic banking (e‐banking) revolution in the USA? Millions of Americans are currently using a variety of e‐banking technologies and millions more are expected to come “online.” However, millions of others have not or will not. This paper explores factors that affect the...

Socially responsible investment (SRI) has gained importance as about one out of eight US dollars is currently invested based on screening in the USA. However, European private investors are generally much more reluctant to invest in shares, and in Austria, only 7 percent of private households...

The focus on new technologies in service situations is growing and is of particular importance in financial‐services contexts. It is argued that there is mutuality of benefit for both bank and customer through the adoption of self‐service technologies (SSTs), of which e‐banking is but one...

Purpose – Effective retail environments are crucial for customer acquisition and retention. However, the environment behaviour relationship is complex and producing the ideal design is difficult. Whilst substantial research reports the affects of specific design components, studies...

Purpose – This paper explores the relationships between consumer innovativeness, self‐efficacy on the internet, internet attitudes and online banking adoption, while controlling for personal characteristics. Design/methodology/approach – The study integrates the technology acceptance model...

Purpose – The current exploratory study is an attempt to discover the underlying areas of dissatisfaction associated with the banking experience in the UK, particularly as it relates to the implementation of new service delivery technology in the banking industry. Design/methodology/approach...

Purpose – The aim of this study is to investigate the market status for online/mobile banking in China. With the recent and forecasted high growth of Chinese electronic banking, it has the potential to develop into a world‐scale internet economy and requires examination....

Purpose – Attempts to understand the consumer behaviour in the context of the pension purchase process, including the decision process and factors affecting the decision. Design/methodology/approach – Focus groups were conducted among manual and clerical grades of employees within a public...

Purpose – The purpose of this research is to develop and test a sense of consumption community measurement scale. The concept is examined in an exploratory study in the context of the perceptions of customers of financial services firms. Design/methodology/approach – This research consults...