Purpose: Research on the service–profit chain (SPC) provides important insights regarding how organizations attain service excellence. However, this research stream does not shed light on the mechanisms by which service organizations sustain such excellence, despite the struggles of many...

This review examines recent advances in sample size planning, not only from the perspective of an individual researcher, but also with regard to the goal of developing cumulative knowledge. Psychologists have traditionally thought of sample size planning in terms of power analysis. Although we...

Malicious software, commonly termed ldquo;malware,rdquo; continuously presents one of the top security concerns and causes tremendous worldwide financial losses for organizations. In this paper, we propose a structural risk model to analyze malware propagation dynamics measured by a...

The behavioral, educational, and social sciences are undergoing a paradigmatic shift in methodology, from disciplines that focus on the dichotomous outcome of null hypothesis significance tests to disciplines that report and interpret effect sizes and their corresponding confidence intervals....