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New Zealand
18
Customer satisfaction
10
Dienstleistungsqualität
10
Job satisfaction
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Neuseeland
10
Service quality
10
B-to-B-Marketing
8
Beziehungsmarketing
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Rod, Michel
99
Ashill, Nicholas J.
76
Carruthers, Janet
22
Lowe, Sid
14
Ellis, Nick
10
Saunders, Sarena
10
Hwang, Ki-Soon
9
Yavas, Ugur
9
Ashill, Nicholas
8
Beal, Tim
8
Gibbs, Tanya
7
Jobber, David
7
Babakus, Emin
5
Davies, John
5
Deng, Qi
5
Ji, Shaobo
5
Wang, Yun
5
Boisvert, Jean
4
Daellenbach, Kate
4
Krisjanous, Jayne
4
Rojas-Méndez, José I.
4
Khan, M. Sajid
3
Lindsay, Val
3
Naumann, Earl
3
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3
Shao, Jinyi
3
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3
Williams, Paul
3
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Eccarius, Katrin
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Frederikson, Mark
2
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2
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2
Kusel, Rachael
2
Prévot, Frédéric
2
Shukla, Paurav
2
Smith, Terry
2
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Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of pharmaceutical and healthcare marketing : IJPHM
9
Marketing intelligence & planning
8
Journal of Business & Industrial Marketing
6
Journal of strategic marketing
6
International Journal of Pharmaceutical and Healthcare Marketing
5
Journal of retailing and consumer services
5
Qualitative market research : an international journal
5
Journal of business research : JBR
4
Managing service quality : MSQ ; an international journal
4
Marketing Intelligence & Planning
4
Qualitative Market Research: An International Journal
4
The journal of services marketing
4
International Journal of Bank Marketing
3
Journal of Services Marketing
3
Journal of marketing management : MM
3
Psychology & marketing
3
Asia Pacific journal of marketing and logistics
2
Human systems management : HSM
2
International Marketing Review
2
International journal of advertising : the quarterly review of marketing communications
2
International journal of sport management and marketing : IJSMM
2
International journal of wine business research : IJWBR
2
International marketing review
2
Journal of management : JOM
2
Journal of retailing
2
Qualitative research in organizations and management : an international journal
2
The international journal of bank marketing : IJBM
2
The journal of applied business research
2
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2
Asia Pacific Journal of Marketing and Logistics
1
Asia-Pacific Journal of Business Administration
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Cross Cultural Management: An International Journal
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Field guide to case study research in business-to-business marketing and purchasing
1
International Journal of Sports Marketing and Sponsorship
1
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ECONIS (ZBW)
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OLC EcoSci
39
Other ZBW resources
36
RePEc
3
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11
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
12
A study of service worker burnout in Russia
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Boundary spanning elements and the marketing function …
,
(pp. 33-47)
.
2015
Persistent link: https://www.econbiz.de/10010506736
Saved in:
13
Burnout processes in non-clinical health service encounters
Ashill, Nicholas J.
;
Rod, Michel
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1116-1127
Persistent link: https://www.econbiz.de/10009270571
Saved in:
14
Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation
Carruthers, Janet
;
Ashill, Nicholas J.
;
Rod, Michel
- In:
Qualitative market research : an international journal
9
(
2006
)
1
,
pp. 86-102
Persistent link: https://www.econbiz.de/10006011063
Saved in:
15
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study
Rod, Michel
;
Ashill, Nicholas J.
;
Shao, Jinyi
; …
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 103-126
Persistent link: https://www.econbiz.de/10008167284
Saved in:
16
Symptoms of burnout and service recovery performance: The influence of job resourcefulness
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 60-84
Persistent link: https://www.econbiz.de/10008170263
Saved in:
17
Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10008316418
Saved in:
18
The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel
;
Ashill, Nicholas J.
- In:
Marketing intelligence & planning
28
(
2010
)
5
,
pp. 600-625
Persistent link: https://www.econbiz.de/10008721480
Saved in:
19
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10007897001
Saved in:
20
Purchaser-provider interaction in UK public health: improving stakeholder cooperation
Carruthers, Janet
;
Rod, Michel
;
Ashill, Nicholas J.
- In:
International journal of pharmaceutical and healthcare …
1
(
2007
)
1
,
pp. 12-26
Persistent link: https://www.econbiz.de/10009896111
Saved in:
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