Hall, Michael C.; Prayag, Girish; Fieger, Peter; … - In: Journal of Service Management 32 (2020) 1, pp. 113-128
Purpose: This study evaluates consumption displacement, the shift in consumption that occurs when consumers experience a change in the availability of goods, services and amenities to which they are accustomed as the result of an external event, and which is characterised by the points in space...