This study attempted to explore the development of an industry‐specific, quantitative instrument for assessing the customer‐perceived service quality level of casual‐wear chain stores. It was the wish of the authors that this alternative approach would supplement existing generic measure...

Within the last decade of the twentieth century, the apparel industry in Hong Kong has been undergoing drastic changes. These changes mainly stem from the challenges of process globalization, which has led to manufacturers shifting a majority of production processes to countries that entail...

Using a test‐retest methodology, an established measurement scale for consumer‐perceived service quality in fashion retailing was further evaluated in terms of reliability. Results indicate that the scale possesses, relative to another popular nonindustry‐specific scale, high internal...

Manufacturers of labour‐intensive, branded consumer goods – particularly apparel and footwear – are facing increasing pressure from consumer groups, non‐government organisations (NGOs), and other stakeholders, to provide assurances that contracted suppliers in developing countries are...

Purpose – The purpose of this paper was to identify similarities and differences between domestic and international student’s expectations of their tertiary experience, as well as the way in which they evaluate the quality of the service that they receive from their tertiary provider. The...

Purpose – The purpose of this paper is to investigate the service quality and its relationship to customer satisfaction among the customers of conventional banks and Islamic banks. A modified SERVQUAL scale is utilized to ascertain the functional dimensions of service quality specific to the...

Purpose – The aim of this study is to examine the level service quality from the perspective of food manufacturers. Malaysia is gearing towards becoming a major player in the world Halal market. Its Halal certification is under the jurisdiction of the Department of Islamic Development Malaysia...

Purpose The purpose of this research is to empirically examine the critical factors that are influencing international students’ perception in the selection of a destination for education tourism. Design/methodology/approach This research seeks to develop a comprehensive framework embedded...

Purpose This paper aims to analyze the impact of Sharī‘ah compliance perception on customer satisfaction in Islamic banking sector of Pakistan. Design/methodology/approach Primary data were collected from 242 account holders of Islamic banks and Islamic banking branches of conventional...

Purpose This paper aims to present a conceptual model on service quality of zakat institutions that are responsible for collecting, managing and distributing zakat in Malaysia. Zakat is an Islamic religious “tax” charged on the rich and well-to-do members of the community for distribution to...