Jock Encombe of corporate psychologists YSC explains how Scottish Widows created a common language in which to express its corporate values and to help guide it through a period of major change.

David Pardey, development consultant at the Institute of Leadership and Management (ILM), explores why effective leadership is so important during times of organizational change. He examines two cases where strong leadership made the difference ‐ the first in achieving a complete overhaul of...

Purpose – This case study aims to describe the benefits of an evidence‐based, metrics‐driven approach to formulating HR strategy. Design/methodology/approach – The approach taken to developing the HR strategy at Royal Mail Letters involved five phases: identifying the priorities for the...

Purpose – Organisational performance requires robust performance management, with the leadership skills and behaviours to bring the process to life. This paper seeks to address the challenge of how HR can get an understanding of the associated shift required within organisations....

Purpose – With the appointment of a new commissioner of police, there was an understanding that this UK regional police authority's environment and expectations – and the way in which it needs to interact with the public – were changing. In early 2009, ASK was appointed as a key partner to...

Purpose – This case study aims to explore how coaching capability and leadership behaviors were developed at Ageas UK in order to improve business performance and create a cultural change at all levels of the organization. Design/methodology/approach – Following its introduction in early...

Purpose – This article intends to provide guidance to HR professionals and others involved in the planning and implementation of post‐merger integrations. It seeks to argue that successful integration requires an “art and science” based approach to organizational change, and to...

Purpose – This article aims to focus on a program that was designed to support a major international specialist publisher during a global organizational change program and to support individuals with their personal transitions. Design/methodology/approach – The program derived from a...

Purpose – This paper seeks to identify how leadership can positively influence knowledge work and to explore which leadership practices need to be developed to support organisational learning and agility in the face of continuous change. Design/methodology/approach – The thinking combines a...

Discusses the introduction of a corporate change programme at Motability Finance Ltd. Reports how work groups were established to cover empowerment, staff development and competences, management style, team building and communications. Describes employee and customer satisfaction surveys,...