Total quality management (TQM) ought to go beyond the traditional meaning of the quality of a product or service; it should include not only customer satisfaction, but also efficiency, productivity, quality of work life, commitment and loyalty within the organisation. It is also about more than...

Corporate Social Responsibility (CSR) is on the "hot list" of emerging social phenomena. This makes the question of the relationship between CSR and corporate staying power a key issue. There is a belief, and one that will be explored in this paper, that there is a positive link between social...

In response to the establishment of universally-accepted principles about sustainability and corporate social responsibility (CSR), corporations are now producing Sustainability Reports (SRs). Corporations are expected to document their positive and negative impacts on society. However, the...

This article describes the results of a major study on the impact of codes of conduct and international framework agreements (IFAs) on social regulation at company level. The limits of labour legislation at the national, as well as the international, level provide a strong motivation for both...

In the past ten years, many European companies organised into subcontracting networks have decided to adopt codes of conduct to regulate labour relations and to ensure the respect of fundamental social rights. This paper first determines the context and the issues to be addressed by codes of...

The issue of the practical manifestation of corporate social responsibility towards consumers is highly important to the socio-economic reality in Romania. The present paper is the result of an investigation carried out in this field and it is distinguished by two aspects. The first aspect is...

This paper studies shareholder engagement in companies' strategic decisions. Differences of objective among shareholders arise in our model due to the presence of socially responsible investors. These investors take externalities into account when valuing their portfolio while conventional...

This paper is devoted to identifying and analyzing the role of corporate volunteering in functioning as the infrastructure of volunteer activity in Russia and the influence of employee civil engagement. Four main functions of third-sector infrastructure are used in this article: motivation and...

En este estudio se analizan las investigaciones sobre los aspectos éticos, sociales y medioambientales publicadas en las revistas españolas en el período 2004-2012. Las principales áreas de ocupación de los investigadores españoles son el análisis de las prácticas nacionales, la...

La Poste is the largest French employer after the state. Emblematic company of the French style public service, it has experienced over the last ten years profound transformations. The European liberalization has indeed resulted on a full opening to competition of the postal sector. La Poste is...