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Perceived quality of hospital services from the perspective of doctors and patients : an integrative model

Guedes, Monica; Araujo, Claudia - In: Latin American business review 23 (2022) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10013190133

Patients' trio need satisfaction : a gap analysis between expectations and perceptions

Islam, Shahidul; Muhamad, Nazlida - In: Journal of business and economic analysis : (JBEA) 4 (2021) 2, pp. 119-130

Healthcare improvement relating to basic hospital service attributes is one of the most fundamental driving forces to … measure patients’ trio need satisfaction toward doctor service quality (DSQ), nurse caring quality (NCQ), and hospital ….0%). Both perception and gap model show that DSQ, NCQ, and HEQ are significant predictors of patient satisfaction, where NCQ is …

Persistent link: https://www.econbiz.de/10013337803

Seeking intelligence from patient experience using text mining : analysis of emergency department data

Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228

Persistent link: https://www.econbiz.de/10011412961

Healthcare industry, hospitals, image congruence, service quality, switching costs, trust

Lien, Che-hui; Wu, Jyh-jeng; Chen, Ying-hueih; Wang, … - In: Managing service quality : MSQ ; an international journal 24 (2014) 4, pp. 399-416

Persistent link: https://www.econbiz.de/10010389677

Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system

Dayan, Mumin; Al Kuwaiti, Ibrahim A.; Husain, Zafar; … - In: International journal of quality & reliability management 39 (2022) 1, pp. 176-203

Persistent link: https://www.econbiz.de/10013169330

Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain

Salge, Torsten Oliver; Antons, David; Cichy, Patrick; … - In: Health care management review : HCM review 43 (2018) 2, pp. 126-137

Persistent link: https://www.econbiz.de/10011845638

How do you feel today? : managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259

Persistent link: https://www.econbiz.de/10011745308

Analyzing perceived healthcare service quality on patient related outcomes

Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497

Persistent link: https://www.econbiz.de/10011641323

The four Ps of patient experience : a new strategic framework informed by theory and practice

Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325

Persistent link: https://www.econbiz.de/10011979399

Perceived quality factors that discriminate parents of orthodontic patients according to their satisfaction

Souki, Gustavo Quiroga; Ávila, Juliana Meire Silva de; … - In: International journal of pharmaceutical and healthcare … 16 (2022) 2, pp. 297-315

Persistent link: https://www.econbiz.de/10013343588

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