Shojai, Shahin; Badcock, Julian; De Fursac Gash, De … - In: Journal of Financial Transformation 21 (2007), pp. 55-66
During the past decade or so, financial institutions have been facing some of the most challenging times in their history. The world has become a much more open place, with competition coming from many sources that were of no great significance previously. Information is available freely and...