Purpose. The purpose of this paper is to discuss how demographic changes in developed countries will continue to drive the tourism and hospitality industries to adopt automation in business operations. Design/methodology/approach. The approach is an analysis of the trends in human reproduction...

Purpose: Future tourism will take place in a robonomic economy (robot-based economy, robonomics). The massive introduction of robots, artificial intelligence and automation technologies which will lead to the advent of an economy that will be qualitatively different from the current economy. The...

Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge...

This research aims at evaluating the impacts of the international sanctions on Russia's hotel industry and the action undertaken by the hoteliers to mitigate the negative impacts of the sanctions. The sample includes 103 hotel managers from 11 popular tourist destinations in the Russian...

In search of greater productivity, efficiency, and improved competitiveness, companies from all sectors of the economy have started to adopt robots and artificial intelligence for producing products, delivering products, communicating with customers, etc. Recent technological advances made...

Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers' lives. The increased usage of robots in industry will meet with resistance from customers in the service industry as well as employees in industry, as their...

Most people in the future will not need to work, at least in the ways in which we continue to think about work/human labour. In this chapter, we discuss the role of humans in the future economy. We begin with a discussion of the evolution of the integration of robots into the economy. Then, we...

This research investigates the ways in which customers of tourism and hospitality facilities view the appropriateness of robots in tourism-related industries. From a global sample with over 87 countries and territories represented and over 1,000 respondents, the findings illustrate that the most...

Crimea was integrated into the Russian Federation in 2014. The annexation of Crimea was not simply a political event but also an economic event, as there were severe economic implications from the political situation. The political situation resulted in major changes for most businesses...

The adoption of service robots by both hospitality companies and end consumers raises many questions regarding how companies will adapt to this new technology. The paper investigates how hospitality firms (hotels, restaurants, bars, etc.) need to (re)design their facilities in order to make them...