The technological advances in artificial intelligence and robotics allow the massive introduction of service robots by travel, tourism and hospitality companies. While research on service robots in tourism is gaining momentum, the economic aspects of robots' adoption have been quite neglected....

Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge...

Since the collapse of the Soviet Union, there has been a global shift in the adoption of policies that reduce the impact of governments controlling the flow of the factors of production across borders. However, there remains an ideological and pragmatic element in many countries' policies, the...

In this paper, the authors analyze how microchips embedded into humans will impact upon the tourism industry in general and in Europe in particular. The authors discuss how the implanted microchips function and how tourism establishments will have to adjust to this change in the near future....

In this exploratory study, an attempt was made to clarify the role of the visitors’ perception of the socialist era in relation to their 1) perception of socialist monuments’ maintenance level, 2) willingness to visit socialist monuments, 3) willingness to present socialist monuments for...

Globalisation is a political, economic, and social phenomenon and there are many who are in favor of it and many opposed to it. In this piece, the authors analyze the relationship between tourism and globalisation. The authors analyze 167 countries and territories for the years 2000-2010 to...

This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the...

Purpose: The authors delve into the impact of the coronavirus pandemic on the hotel industry in Indianapolis in comparison to its competition. The impact of the virus on the hotel industry was analyzed for Indianapolis and its major competitors (Chicago, Nashville, St. Louis, San Antonio and...