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This chapter sheds light on some of the human resource (HR) challenges that are related to job satisfaction and motivation among front desk hotel employees in Iceland. It reviews which employee motivation and satisfaction practices are being used, and how employees and managers view the role of...
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A long-running debate in the small firms' literature questions the value of formal 'human resource management' (HRM) practices which have been linked to high performance in larger firms. We contribute to this literature by exploiting linked employer-employee surveys for 2004 and 2011. Using...
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